Privacy Policy
Last updated: 7 October 2026
This policy explains how Customer Care Support Chennai ("we", "us") handles personal information when you use this website (https://customercaresupportchennai.in) or contact us by phone, WhatsApp or email.
Who is responsible
Customer Care Support Chennai. Contact: sridharads07@gmail.com, phone +91 70109 21256.
What we collect
- Enquiry form: your name, phone number, the service you need, your area or locality, and any message you write.
- Phone, WhatsApp and email: the details you choose to share with us, such as your address for the visit and details of the appliance.
- Technical data: when you send the enquiry form, our server records the date and time and a one-way coded (hashed) version of your IP address so we can prevent spam and repeated automated submissions. Our hosting provider may also keep standard server logs.
We do not ask for, and you should never send us, OTPs, PINs, passwords, card numbers or bank login details.
How we use it
- To contact you about your enquiry and arrange the service visit.
- To carry out the repair, issue a bill and handle any follow-up about that job.
- To protect the website from spam and abuse.
We do not sell your information and we do not use it for unrelated marketing.
Who we share it with
Only with people who need it to handle your request — for example the technician assigned to your visit — and with service providers that run this website and our email (our web host and email provider). We may disclose information if the law requires it.
How long we keep it
Website enquiries are kept for up to 180 days and then deleted, unless they become a service job, in which case we keep the job and billing records for as long as needed for accounting and legal purposes.
How we protect it
Enquiries are sent over an encrypted (HTTPS) connection and stored in a location on our server that is not publicly accessible. Access is limited to the people who run the business.
Cookies and measurement
This website uses Google tags (Google Tag Manager and/or Google Ads) to measure how many people contact us after visiting from our ads — for example when the enquiry form is submitted successfully or the call or WhatsApp button is clicked. These tags may set cookies and send data such as your device and browser information to Google. They are loaded only if you click "Accept" on the cookie notice. You can change your choice at any time using "Cookie settings" at the bottom of every page. Google's use of this data is described in How Google uses information from sites that use its services.
Links to WhatsApp open WhatsApp's own service, which is covered by WhatsApp's privacy policy.
Your choices and rights
You can ask us to show you the personal information we hold about you, correct it, or delete it, and you can withdraw your consent to be contacted at any time. Email sridharads07@gmail.com or call +91 70109 21256. We will respond within a reasonable time and in line with applicable Indian law.
Changes to this policy
We may update this policy when our practices change. The date at the top shows when it was last updated.